Frequently Asked Questions

Find answers to common questions about our handmade cards and printing services. If you have additional questions, please contact us.

How long does it take to create custom cards?

Standard custom card orders generally take 5-7 business days from design approval to completion. Express orders can be arranged with 2-3 business day turnaround for an additional fee. Bulk orders may require extra time based on quantity.

What paper options are available?

We provide various premium paper stocks including matte, glossy, and textured finishes. Paper weight options range from standard to heavyweight cardstock. All materials are chosen for quality and durability to ensure your cards look and feel outstanding.

Can I see a proof before printing?

Yes, we offer digital proofs for review before printing. This enables you to approve the design, colors, and layout. We make adjustments based on your feedback to ensure the final product meets your expectations.

Do you offer bulk order discounts?

Yes, we provide discounted pricing for bulk orders. The discount percentage increases with order quantity. Reach out to us with your specific quantity needs for a custom quote that reflects the best pricing available.

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. Payment is generally required before production begins. For large orders, we may provide payment plans or partial payment options.

Do you ship internationally?

Currently, we primarily serve customers in Australia. International shipping may be available for select orders. Please contact us to discuss your shipping needs and we'll provide available options and associated costs.

Why Choose Us

Support Hours

When We're Available

  • Monday - Friday9:00 AM - 6:00 PM
  • Saturday10:00 AM - 4:00 PM
  • SundayClosed

We typically respond to inquiries within 24 hours during business days.

Customer Experiences

Great service and quick responses to all my questions. The team was helpful and professional throughout the entire process.

— Rachel K.

All my questions were answered promptly and clearly. The FAQ section was helpful, and the team provided additional guidance when needed.

— Steven N.

Excellent customer service and clear communication. They made sure I understood every step of the process. Highly recommended!

— Michelle A.

Very informative and helpful. The team took time to explain everything and address all my concerns. Great experience!

— Kevin J.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help. Reach out to us and we'll respond as soon as possible.

Contact Us

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